BT Mobile PAC Code

How to Get Your BT Mobile PAC Code

The quickest way to get your BT Mobile PAC code is to text PAC to 65075 from your BT Mobile phone. You'll receive your PAC code by text within a minute.

To leave BT Mobile and keep your phone number, you need to obtain a PAC code. The fastest method is to text PAC to 65075 from your BT Mobile phone. BT Mobile must provide the code within 60 seconds as required by Ofcom.

You can also request your PAC code by calling BT Mobile customer services on 150 from your BT Mobile phone. Additionally, you can log into your BT account online and request the PAC code through the account management section.

Give your PAC code to your new mobile provider when you sign up with them. They will arrange the transfer of your number, which usually takes one working day. Your BT Mobile contract will be cancelled automatically once the port completes. If you are within your minimum contract term, be aware that early termination charges may apply — these are calculated as the remaining monthly charges on your contract.

How to Switch to BT Mobile

Switching to BT Mobile while keeping your phone number is a smooth process, especially if you are already a BT broadband customer. Begin by requesting a PAC code from your current network — text PAC to 65075 from your existing handset and you will receive the code within 60 seconds.

Visit the BT Mobile website or call their sales team to browse available plans. BT Mobile offers both SIM-only deals and handset contracts, and existing BT broadband customers often receive exclusive discounts and additional data. Select the plan that works best for you and complete the sign-up process.

Once you receive your BT Mobile SIM, activate it following the instructions provided. Then submit your PAC code to BT Mobile through your online BT account, the My BT app, or by calling customer services. The number port will complete within one working day. You will experience a short interruption to service during the switch, after which your number will be fully active on BT Mobile.

BT Mobile STAC Code

If you wish to leave BT Mobile without keeping your phone number, request a STAC code by texting STAC to 75075 from your BT Mobile handset. The Service Termination Authorisation Code allows you to close your BT Mobile account while letting go of your existing number.

Using a STAC code is appropriate when you have already obtained a new number with another provider or when you simply want to discontinue your mobile service. The STAC code process works in the same timeframe as a PAC transfer, typically completing within one working day.

Keep in mind that cancelling your BT Mobile service may affect any bundle discounts you receive on your BT broadband or other BT services. If your mobile plan is part of a BT convergence deal, the pricing on your remaining BT services could change. Check with BT customer services to understand the full impact before proceeding with your STAC code request.

Which Network Does BT Mobile Use?

BT Mobile is a Mobile Virtual Network Operator (MVNO) that operates on the EE network. This is a natural arrangement since EE is a wholly owned subsidiary of BT Group, meaning BT Mobile effectively runs on its own parent company's mobile infrastructure.

This close corporate relationship means BT Mobile customers benefit from access to EE's extensive network — the largest 4G network in the UK, covering over 99% of the population. EE was also the first UK network to launch 5G, and BT Mobile customers can access 5G services in supported areas with a compatible device and plan.

One of BT Mobile's key selling points is its integration with other BT services. If you are already a BT broadband customer, you can often save money by bundling your mobile plan with your home internet. BT Mobile also offers family plans, allowing multiple SIMs on a single account with shared benefits. This makes it a practical choice for households that are already in the BT ecosystem.