The Doro Aurora A20 takes the same accessible smartphone experience as the touchscreen Aurora A10 and puts it in a flip phone body with a backlit physical keypad, a design many older users find easier and less error-prone than a flat touchscreen. Flipping the phone open to answer calls is intuitive and reduces the chance of accidental taps, while the numbered keys give tactile feedback that a glass screen can't. Underneath, it runs the same Android 14 software as the A10, with full Google Play Store access for WhatsApp, banking apps, and video calling, plus the same MediaTek Helio G85 chipset and 4GB of RAM for smooth day-to-day use. The Doro Secure Button carries over too, letting the user alert trusted contacts and share their GPS location in an emergency, and Doro ClearSound technology keeps calls clear for anyone with hearing difficulties or hearing aids. A 4.5-inch touchscreen sits inside the flip, so it's still usable for browsing and apps when open, combining the best of both a traditional flip phone and a modern smartphone. It's aimed squarely at buyers who want the safety features and app access of a smartphone but prefer the familiar, tactile feel of a phone that flips open to answer.